POLICIES

DEPOSITS

To secure your spot on a trip, a non-refundable deposit of 50% of the cost of the trip is due at the time of booking. The remaining balance of the trip cost is due 30 days prior to the start of that trip.

 

REFUNDS

Due to the advance planning required for our wilderness trips, Remote Waters does not issue refunds for any funds collected. This includes the initial 50% deposit, and the remaining balance paid 30 days prior to the start of a trip.

 

CANCELLATION

If a trip must be cancelled due to circumstance beyond our control, no refunds will be issued. Such circumstances include, but are not limited to, poor weather, flight issues, or conditions that would make the completion of a trip dangerous or impossible. To protect against such an event, Remote Waters strongly suggests that all guests purchase trip insurance. To ensure maximum coverage, this is best done immediately after putting down a deposit on your trip. Acting quickly to purchase trip insurance may result in less expensive coverage as well. In the event that Remote Waters decides to cancel a trip that is not for reasons beyond our control, we will issue a full refund.

 

DELAYS & SCHEDULE CHANGES

Flexibility and patience are an essential part of wilderness travel in Alaska. There are many variables that can lead to delays departing for a trip, or returning home at the end of a trip. Weather, air taxi schedules, and conditions on the ground are determining factors in when and how we are able to travel. Our first priority at all times in to ensure the safety of all trip participants. If that means that flights must be delayed, cancelled, or shifted to another river, we ask for your patience and cooperation. We want to be out there on the river just as much as you do, and we’ll do everything we can within the bounds of operating safely to ensure you have an outstanding experience.

 

MEDEVAC

There is an inherent level of risk of injury in all wilderness travel. Due to the remoteness of the places that we operate trips, Remote Waters strongly encourage all participants to purchase medical evacuation coverage prior to joining one of our trips. Medical evacuations from remote areas can be staggeringly expensive. We carry coverage for ourselves, please protect yourself too. In the unlikely event that an injury or acute illness requires medical intervention, we will assist and coordinate with state and local agencies to ensure care is provided as quickly as possible. Remote Waters is not responsible for evacuation or medical costs for trip participants.